ITIL®4 : ITIL 4 Specialist Drive Stakeholder Value - ITIL4CDV   

Duration: 3 Days

The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. 

Course Objectives 

You’ll gain an understanding of: 

  • Understand how customer journeys are designed. 
  • Target markets and stakeholders. 
  • Fostering stakeholder relationships. 
  • Shaping demand and define service offerings. 
  • Aligning expectations and agree details of services. 
  • Onboarding and offboarding customers and users.

Intended Audience 

This certification is aimed at: 

  • Individuals continuing their journey in service management 
  • ITSM managers & aspiring ITSM managers 
  • ITSM practitioners managing and integrating stakeholders, focus on the customer journey & experience, and those responsible for fostering relationships with partners and suppliers 
  • Existing ITIL qualification holders wishing to develop their knowledge. 

Price        : RM7,000

Offer        : RM5,900

Intakes    : 24-27 Jan 2022 | 23-26 May 2022 | 5-8 Sept 2022

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