ITIL®4 : Leader Digital and IT Strategy

Duration: 4 Days

This course centers around the importance and challenges of producing appropriate digital strategies to ensure the success of businesses and how it can (and should) be integrated and organization's IT strategy and align with the company’s wider goals. It explores the use of the ITIL framework to support the organisation’s digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. It also presents a fresh perspective to the ITIL suite and elevates the discourse around ITIL concepts to strategic levels among companies and business leaders.  

Course Objectives 

You’ll gain an understanding of: 

•  ITIL guiding principles in Digital and IT Strategy decisions and activities 
• Ways on leveraging digital strategy to react to digital disruption. 
• The relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value. 
• How organizations use Digital and IT Strategy to remain viable in environments disrupted by digital technology. 
• The strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence. 
• The risks and opportunities of Digital and IT Strategy. 
• Steps and techniques involved in defining and advocating for a Digital and IT Strategy. 
• The implementation the Digital and IT Strategy.  

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