ITIL 4 certifications will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.
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ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and Digital Transformation. Start your ITIL 4 journey today.
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KEY BENEFITS
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ITIL 4 CERTIFICATIONS
ITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.
The ITIL 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT enabled products and services, and relevant practices, methods and tools.
The ITIL 4 Drive Stakeholder Value (DSV) qualification is intended to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
The ITIL 4 High-Velocity qualification is designed with the intention of imparting candidates with knowledge of the ways in which digital organizations and digital operating systems function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum value.
The ITIL 4 Direct, Plan and Improve (DPI) qualification is aimed at furnishing candidates with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and productive strategic direction.
Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.
This course centers around the importance and challenges of producing appropriate digital strategies to ensure the success of businesses and how it can (and should) be integrated and organization's IT strategy and align with the company’s wider goals.
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